Now, refresh your web browser and sign back into your account.<\/span><\/li>\n<\/ul>\n\u00a0<\/span><\/p>\n<\/span>2. Examine the Extension of the Image<\/b><\/span><\/h3>\nSometimes, images do not show in your mail because of their extension. If the image extension is in a format not supported by AOL Mail, you will face issues. PNG, JPG, and JPEG are three image formats whose images easily show up. Find if your contact has sent you a message with an image extension that does not fall into these categories. In this case, you should convert to any of the above-mentioned extensions. Request the sender of the message to change the image extension format and send the message again.<\/span><\/p>\n\u00a0<\/span><\/p>\n<\/span>3. Clear the Cache in Your Web Browser<\/b><\/span><\/h3>\nAccumulated browser cache often leads to AOL Mail not displaying images. So, you must know how to clear the browser cache in order to overcome this issue. Follow these steps that match your browser.\u00a0<\/span><\/p>\n<\/span>Chrome browser<\/b><\/span><\/h4>\n\n- In your browser, press the icon with three dots. It rests at the top-right part of the browser screen.\u00a0<\/span><\/li>\n
- After that, hit the ‘<\/span>More Tools<\/b>‘ option.\u00a0<\/span><\/li>\n
- Next, pick the option to clear or remove the browsing data.\u00a0<\/span><\/li>\n
- Now you need to set any time period. It is ideal to choose the ‘<\/span>All Time<\/b>‘ option.\u00a0<\/span><\/li>\n
- Now locate the option ‘<\/span>Cookies and other site data<\/b>.’ Check it. Also, check the ‘<\/span>Cached images and files<\/b>\u00a0option.\u00a0<\/span><\/li>\n
- After checking these boxes, tap ‘<\/span>Clear data<\/b>.’ Your cache and cookies will be removed from your browser. You can now check if your images are showing in your AOL Mail account.\u00a0<\/span><\/li>\n<\/ol>\n
<\/span>Mozilla Firefox browser<\/b><\/span><\/h4>\n\n- Open Firefox and tap the ‘<\/span>Library<\/b>‘ icon.\u00a0<\/span><\/li>\n
- Now, choose ‘<\/span>History<\/b>.’<\/span><\/li>\n
- After that, tap the ‘<\/span>Clear recent history<\/b>\u00a0option.\u00a0<\/span><\/li>\n
- Now you can choose a time range if you want to clear the history of a specific time.\u00a0<\/span><\/li>\n
- Alternatively, if you want to clear the all-time history of the browser, tap ‘<\/span>Everything<\/b>.’<\/span><\/li>\n
- Place a tick on ‘<\/span>Cache<\/b>.’ You can remove the tick from the options you don’t desire to clear.\u00a0<\/span><\/li>\n
- Lastly, tap ‘<\/span>Clear now<\/b>.’<\/span><\/li>\n
- After you successfully clear your cache, refresh your email. See if you can view the images in your email.\u00a0<\/span><\/li>\n
- Fix AOL Mail on the Windows Mail app not showing images.<\/span><\/li>\n<\/ol>\n
Many users find images not displaying in AOL when they access it on their Windows Mail app. If you also encounter this issue, you must enable the feature of ‘<\/span>Sync all messages and network pictures<\/b>.’<\/span><\/p>\n\n- Go to the Mail app. Now, tap the ‘<\/span>Settings<\/b>‘ icon. It is present in the lower-left corner.\u00a0<\/span><\/li>\n
- Now, tap ‘<\/span>Manage accounts<\/b>.’<\/span><\/li>\n
- Tap your account name.\u00a0<\/span><\/li>\n
- From here, choose the ‘<\/span>Change settings<\/b>\u00a0option.\u00a0<\/span><\/li>\n
- Now tap ‘<\/span>Change mailbox sync settings<\/b>.’<\/span><\/li>\n
- Place a tick beside the ‘<\/span>Always download full message and internet images<\/b>‘ option.\u00a0<\/span><\/li>\n
- Lastly, save settings by tapping ‘<\/span>Done<\/b>.’<\/span><\/li>\n
- Now, start your Mail app again.\u00a0<\/span><\/li>\n<\/ul>\n
\u00a0<\/span><\/p>\n<\/span>4. Reset Your Web Settings<\/b><\/span><\/h3>\nAnother easy way to troubleshoot this image issue with AOL Mail is to reset web settings. This fixes any glitch that’s present in the current settings. Use these steps for Chrome and Firefox browsers.<\/span><\/p>\n<\/span>Chrome<\/b>