AOL Desktop Gold | Download & Installation Process - AOL Support

About AOL Desktop Gold

AOL Desktop Gold provides an all in one experience which includes mail, browsing, content, and search. It is very convenient as even after the update, they have kept the design and features intact so that you don’t feel that it’s all so different.

The best part is that your usernames, passwords, toolbar icons, mail, and contacts will be moved without you having to worry about it. Not only this, you won’t have to worry about installing the latest update as they will automatically update the latest version so that you save time and space.

AOL takes care of the security by having a two-step authentication method that significantly helps in avoiding your AOL account from being compromised. This additional encryption makes the personal information you’ve stored in AOL Desktop indecipherable to anyone who would even try to hack.

From installation to toolbar customization, desktop connectivity, or anything else, AOL desktop gold Support help is available to help you no matter what hour of the day it is.

Know the system requirements from AOL gold support help

In order to download AOL desktop gold, know the system requirements from AOL gold support help. They are:

  • 512 MB of free space on the hard drive and run Windows 7 or above to download AOL desktop gold
  • Internet connection in a working state
  • Internet Explorer 7+
  • RAM- 1 Gigabyte (GB)
  • 1024 x 768 or higher screen resolution is suggested
  • 266 MHz or faster computer processor

Once you meet the above-mentioned requirements, you may proceed to download AOL Desktop Gold.

Methods to download AOL desktop gold

Desktop gold for AOL advantage plan members

  • Sign in to the ‘My Benefits’ page
  • Go to ‘AOL Desktop Gold’ under ‘All Products’
  • Click on ‘Download Now’
  • Follow the on-screen instructions to download desktop gold

AOL Desktop Gold- subscription or trial period

  • Log in to ‘My accounts’ page
  • Click on ‘My Services’ and go to ‘Subscriptions’
  • Under Desktop gold, click on ‘Get Started’
  • Follow the on-screen steps to download AOL Gold

Use official AOL signup confirmation email

  • Check your inbox for an email with the subject line ‘Get started with AOL desktop Gold’
  • Click on ‘Download AOL Desktop Gold’ or ‘Update now’ once you view that email
  • Go to the download folder and click to save
  • Follow the installation steps to get started

If you come across any trouble while you are trying to download AOL gold then don’t think twice before contacting AOL Tech support.

Aol Support

Install AOL desktop gold

  • After downloading, follow the steps stated below in order to install AOL desktop gold:
  • Click on the File Explorer icon on the desktop taskbar
  • ‘Downloads folder’- You are supposed to open it
  • Find ‘Install_AOL_Desktop’ icon and double click on it
  • Click on ‘Run’ and then install now

Install AOL desktop gold in Windows 10

  • Open the File Explorer folder
  • Select ‘Downloads’
  • Click twice on the ‘Install_AOL_Desktop’ icon or click on install ‘_AOL_Desktop.exe’ file
  • Right-click on the .exe file and select ‘Run as admin’
  • You will see a popup window that says ‘Do you want to allow this app to make changes to your device?’ Click on ‘Yes’
  • Click on ‘Install now’ and restart your system once you have installed AOL desktop gold for the changes to reflect

If you face any issue during the install of AOL desktop gold then feel free to get in touch with AOL desktop gold technical support for immediate assistance.

AOL Desktop Gold Benefits

When you use AOL desktop gold, lots of pros come in your way. Some AOL desktop gold benefits are:

Extra Security

AOL desktop gold comes with double-authentication security features that prevent any other person from accessing the email. Spam protection and other feature are added for enhanced security as well so that you have nothing to worry about.

Automatic update

You are not going to face AOL desktop gold update error as it comes with automatic updates. Whenever there is the latest version of the update available, it detects it automatically so that you are able to save time and space.

High level of customization

Users can easily customize their email account by altering the font style and size as per their taste. The user can also sort emails based on their main concern. Not only this, but you can also change text style, text color, add hyperlinks, and use emoticons in the chat and emails which makes it super personal.

Import and export data

If you were using a previous version of AOL desktop gold and you have this doubt that what will happen to the data once you upgrade then there is nothing to worry about as you can easily import it and use it in the new version of AOL desktop gold.


There is no denying the fact that Cybercrimes are increasing day by day. Users normally store personal information in their email accounts. You don’t have to worry about your data as AOL desktop encrypts all the information making it unreadable for the intruders who try to steal the information from your account.

AOL desktop gold comes with other benefits too. Feel free to connect with AOL desktop gold technical support to know more!

Know how to fix different AOL gold problems

When you use AOL desktop gold, there will be a number of issues that you might across but don’t worry as there is no AOL gold problem that can’t be solved. Some possible errors and their solutions are listed below:

Problem 1- AOL desktop gold is slow

  • Make sure that you have the latest version of Windows and software
  • Try to install the latest update of the device driver
  • Deactivate the Firewall from your laptop/desktop
  • Remove virus and malware programs by running a full system scan
  • Change the settings of your laptop/desktop
  • Remove all the temporary files and junk files

Problem 2- AOL desktop gold won’t open

  • Run an antivirus scan on the full system and delete any suspicious file
  • Check whether your laptop/desktop has all the necessary system requirements compulsory for the installation process to take place
  • Delete incompatible files, if any
  • Check your internet connection
  • Delete the cache and cookies from the browser settings
  • If nothing works then uninstall and reinstall AOL desktop gold from the official website
  • Once the installation is done, reboot your system so that the change can take place

Problem 3- Browser keeps crashing in AOL Gold

There could be a number of reasons behind the crashing of your browser. However, most of these issues can be resolved with a simple and quick way out. First of all, kindly report this issue by using the Report a Bug section that can be accessed by selecting the ‘Help’ menu.

Once you do it, click on ‘Edit’ and then select ‘Footprints to clear’. Delete all the cache and cookies and see whether your browser works fine or not.

Problem 4- Unable to send emails

  • Restart your system
  • Use a different browser
  • If you have ‘AOL’ in your display name then you won’t be able to send mails therefore change it
  • Clear the cache and cookies of the browser
  • Deactivate pop-up blocking software
  • Disable firewall

These are some common AOL desktop gold problems and their solutions. If you face any other error then feel free to connect with AOL desktop gold Support help.

Know how to manage mailbox views from AOL tech support

It could be really daunting to find files and photos as an attachment in the mailbox especially when you keep on getting mails on regular basis but that is what AOL tech support is here for.

Desktop Gold offers the option of swapping between different views in your mailbox so that you can easily find files or photos without having to search through your emails.

If you want photos only view then follow these steps:

  • Sign in to Desktop Gold
  • Click on the ‘Read’ icon in the upper-left side
  • Click on the drop-down menu next to ‘Show’ above the list of emails
  • Select ‘Photos Only’ as this will only show thumbnails of images from email messages in the particular folder
  • Double-click on an image to see it or right-click for more options

Follow these steps for file only view:

  • Log in to Desktop Gold
  • Click the ‘Read’ icon
  • Above the list of emails, choose the drop-down menu next to ‘Show’
  • Select ‘Files only’ and this will only display file attachments from email messages in the selected folder.
  • Double-click on a file to preview it or right-click for more options

If you want any assistance regarding AOL desktop then feel free to drop a message to AOL desktop gold Support help and the team of experts will help you with the best of their knowledge.