Outlook Not Receiving Emails? Try These 11 Fixes

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Outlook Not Receiving Emails

Microsoft Outlook is a popular email service provider with millions of users worldwide. Outlook shares an incredible mailing experience with its users, however, users can always encounter technical trouble sometimes that may hamper their experience. One of the most common issues encountered by Outlook users is the “Outlook not receiving emails” error. 

When the problem occurs, users stop receiving emails on their Outlook account but continue to send this email. If you are also facing the same trouble with your Outlook account, this post can help you. Here, we are sharing some easy guidelines that can help you to troubleshoot the problem. So, let’s move next and fine with simple troubleshooting steps to fix the issue.

Related Post: How to Refresh Outlook


Why Outlook Not Receiving Emails?

There are a number of possible reasons why you may not be able to receive emails in your Outlook account. Before we proceed next, you must check for common factors due to which you may not receive emails in Outlook. Once you know the possible reasons, it becomes easy to troubleshoot the problem. The most common reasons are:

  1. Network connectivity error on your computer. 
  2. System components like antivirus or Firewall block the incoming emails.
  3. Incoming emails are directed to the spam folder instead of the inbox.
  4. Improper synchronization with Outlook.
  5. Wrong email credentials or configuration details.
  6. Server Down error.
  7. Outlook login error.
  8. The system is infected with Malware corrupting Outlook data.

Now that you know the possible reasons, you can proceed next and fix the “Outlook not receiving emails” error with simple troubleshooting steps. 


Fixes for Outlook not Receiving Emails Problem


1. Check Your Internet Connection 

If you are not receiving emails in an Outlook account, the first thing you need to do is check the internet connection. Your internet might not be working fine due to which you are unable to receive the emails. To fix the issue, restart your internet and connect it to your computer again. Also, make sure that your internet is stable.


2. Check Your Junk Folder

Once you have checked the internet connection, the next thing you need to do is to visit the junk folder in your Outlook email. There are chances that incoming email has been sent to the junk folder instead of a primary folder. To fix the issue: 

  1. Click “actions“.
  2. Go to the “junk email”  folder.
  3. Here, mark the emails as “non-junk“, and this will resolve your problem.

After this, the junk emails will be moved to the primary folder, and you can access them easily.


3. Make Sufficient Space in Outlook Inbox

When your Outlook inbox does not have sufficient space, you stop receiving emails from senders. To fix the issue, you can remove the unwanted emails from your inbox folder. Once the emails are deleted, refresh the folder and you will be able to see the incoming emails. For deleting the emails, you can also use the “Sweep” feature in your Outlook account.


4. Use Another Folder for the Email

If you are using the latest version of Outlook email, then you must be knowing that Outlook inbox supports the two default folders; the “Focused” and the “Other”  folder. If your Outlook not receiving emails, then you must check the “Other” folder. Sometimes, the emails are directed to the “Other” folder rather than the “Focused” folder. To move the emails, you can select the one you would like to move, choose the “Move” feature and your emails will be moved to the “Focused” folder. Also, you can choose to move the specific emails to the “Focused” folder as per your preference.


5. Reset Inbox Filter

Users set different filters for prioritizing emails in the Outlook account. If you have also set some filters, then there are chances that you have forgotten them after setting or you have accidentally selected some filters for your emails. In such a situation, it is recommended to go to the inbox filter in your Outlook account, and remove them if they are no longer in use.

To remove the filter, you can click on the “Sort by” options to sort them as per the date and remove them if necessary. Once you have removed all the filters, you would be able to see the emails that might be previously blocked due to the filter setting.


6. Check Block List

If your Outlook not receiving some emails, then you may have accidentally entered the receiver’s email address into the block list. To see the list of email ids that you have blocked on your Outlook account, visit the “junk email” section. From here, you can delete the user’s email ID and you will again start receiving emails from particular email IDs in your Outlook inbox.

Sometimes, due to security reasons, Microsoft Outlook also blocks certain email accounts. To fix the issue, visit “Outlook account online” and check whether it is in a working state or not. To unblock the account you can send the verification code to your registered phone number and verify it. 


7. Authenticate Outlook Account Settings

There are chances that you have entered the incorrect details to set up your Outlook account due to which you are getting an “Outlook not receiving emails” error. To fix the issue, open the “account settings“. From here, choose to add an account again. Make sure that you provide the correct Email ID and password to log in. Also, check the “IMAP, POP, and SMTP” settings for your Outlook account, they must be correct.

Related Post: Outlook IMAP Settings


8. Get Rid of Connected Accounts

Outlook allows its users to connect after 20 emails at once. When a user adds multiple accounts, sometimes, Outlook blocks the emails due to its use being unable to receive them. To fix the issue, visit the “Connected account” section. Here, you can check the list of linked accounts. Now you can delete the accounts that are no longer in use. 


9. Disable the Firewall or Antivirus Software

Sometimes the firewall and antivirus software block email access which can be the reason that your Outlook not receiving emails. To resolve the issue, you can simply disable the firewall or antivirus software on your device on a temporary basis. Also, remove the plugins if you have added any.


10. Check the Server

It is not necessary that the problem is created by your end. Sometimes, the outlook server is down due to which users are unable to receive emails. To check the server status, you can visit the outlook server status page. If the server status is red marked, your Outlook accounts are not working. In this situation, you need to wait for a while until the operations are restored.


11. Delete Outlook Rules

Outlook provides the provision of generating strict rules for incoming and outgoing emails. These rules can be the reason that your Outlook is not receiving emails. To fix the issue, open “settings“, choose “email”  and Tap on the “Rule” option. To see the trash icon for deleting current rules, you will start receiving emails again.

Sometimes Outlook Error 0x800ccc92 also occurs due to you can’t receive any emails.

The Last Words

We hope that these simple steps will help you to resolve Outlook not receiving emails on your device. If you are still getting the error, do not hesitate to contact the Outlook experts for this professional help. The experts will help you to identify the root cause of the issue and share the best possible solution to fix it instantly.


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