Troubleshoot the SBCGlobal Not Receiving Emails Issue

Published by John on Last Updated On :

SBCGlobal Not Receiving Emails


Many people worldwide communicate using SBCGlobal email. That’s why it’s natural to feel frustrated if a technical glitch arises with the email service. One of the extremely annoying issues is when you find your SBCGlobal not receiving emails. This inability to receive and sometimes send messages makes it difficult for most people to carry out their personal and professional communication properly. But instead of getting frustrated and thinking that you cannot continue to communicate, you must try to find resolutions for the problem. Knowing the causes of this issue is essential so you can troubleshoot it well. In this article, you will find how to tackle the issue of not getting emails.

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Why Are SBCGlobal Not Receiving Emails?

There are a few causes that prevent your email account from getting new emails or sending them. Here are the chief ones amongst them.

  • There’s an issue with the email filters.
  • The SBCGlobal email server is down in your area. 
  • Your emails are being forwarded to a different address.
  • Wrong IMAP and POP configuration.
  • An antivirus application is restricting the proper running of the SBCGlobal email service.
  • Invalid SMTP settings.
  • Your email attachments are too large.
  • Your recipient has blocked your email, or you have entered an incorrect email address.
  • Your browser has excessive cookies.

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Troubleshoot SBCGlobal Not Receiving Email Issue

By now, you must have a considerable understanding of this issue. Here are some proven fixes to employ when you are facing issues with sending and receiving emails. 


1. Check If the Server is Down

One of the highly prevalent causes for this email issue is the server being down. So, you should first check the status of the email account server and verify whether it is really down or not. It’s wise to examine the Yahoo Mail server status. It’s because it hosts the SBCGlobal email domain. You can easily check whether the server is down or not by going to sites such as Isitdownforme and down detector. If you find that ‘Server is down for everyone on these websites, you have no choice other than to wait till it starts functioning again. 

However, if you see ‘Server is working fine displaying on the site, it implies that the problem is at your end. Proceed to the other fixes mentioned below if this is the case. 


2. Delete the Wrong Email Filter

Email filters filter the messages your email receives. They then direct them towards the desired folder. These filters automate this process and help you keep your account organized. However, the situation turns the opposite if you mistakenly create the wrong filters. Incorrect email filters will make the emails for a specific filter be received under another filter. So while you are creating them, be very cautious about this fact. 

If you are having problems receiving emails, it’s likely that they are in another folder. In case you have created the wrong filters but are unsure of how to correct them, go ahead and simply delete all filters. Now check if you can receive emails. 

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3. Check If You have Blocked the Sender or are being Blocked

Another common reason for SBCGlobal email not sending or receiving messages is blocked addresses. If you have blocked the person who has sent you the message, you won’t get their emails in your inbox. So, examine the blocked list and unblock the person from whom you need to receive the message. 

Similarly, ask your recipient if they have blocked your email address. If they have, tell them to unblock it so they can receive your emails.


4. Check the Network Connection and Clear Cookies

A simple fix for when you find your  SBCGlobal not sending emails or receiving them is to examine the network connection and clear cookies. Your internet speed must be stable so that your email loads speedily. Excessive cache and cookies in the browser need to be deleted so that your email account can function efficiently.

Just head to the ‘Settings‘ of your browser and delete all history. You will see an improvement in the performance of your SBCGlobal email. 


5. Fix the Forwarding Problem

Many people find that they can’t receive SBCGlobal emails or send them because they have enabled the forwarding settings. You must examine these settings in your SBCGlobal email account. It is likely that you have switched on the forwarding settings and don’t remember about it. So, it is better that you log in to your account and turn it off.


6. Check How much Storage Space You Have

If you have been using your email for a considerably long time, you may have run out of adequate storage space. If this is the issue, it’ll be difficult for you to receive new emails. Not only from blocked addresses, but you will also not receive emails from those you haven’t blocked. There’s a specific storage space that every SBCGlobal email account has. When you use it fully, you won’t be able to receive any new emails. 

To fix this problem, delete a bunch of older emails. Then, give an email to yourself from another email account. If you can receive it, it means you have freed up space. But if you still cannot receive the email, you need to free up some more space. 


7. Check Whether You are Using the Old Server Address

Sometimes, you’ll find not receiving emails or sending them if their server address is changed. It’s common for email services to change their addresses without notifying their users. Suppose the SBCGlobal email account has changed its server address and you are still typing the old address. In that case, you’ll find it difficult to carry out email communication. 

The best method to fix this email issue is to connect with your network administrator. Ask them to give you the new address so you can sign into your account. 


Summing Up

Although a prominent email service, SBCGlobal email users still face many issues while using their email accounts. If you find your SBCGlobal not receiving emails and are unsure of where to get help, this article must have proved useful for you. For additional assistance, feel free to contact an expert email support service. 

Written By


John is a Technical Writer at Email Support, has 10 years of experience, and is an expert in Email and Cloud Computing. His specialty is writing about the Email clients such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildBlue, and others.

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John is a Technical Writer at Email Support, has 10 years of experience, and is an expert in Email and Cloud Computing. His specialty is writing about the Email clients such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildBlue, and others.

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