How to Fix – Unable to Send or Receive Emails in SBCGlobal?

Published by John on Last Updated On :

Unable to Send or Receive Emails in SBCGlobal

Overview: Are you unable to send or receive emails in SBCGlobal? You’re not alone; many other SBCGlobal users are experiencing similar issues. This blog post will provide an overview of these problems’ most common causes and potential solutions.

 

SBCGlobal email is an email service provided by SBC Global Communications (now known as AT&T). It is a web-based email service that allows users to send and receive emails and manage their contacts and calendar. SBC Global email service includes a spam filter to protect against unwanted emails. It allows users to access their email through a web browser or an email client such as Microsoft Outlook or Apple Mail. But sometimes, the users are unable to send or receive emails in SBCGlobal.

 

 This can happen for various reasons, which we will demonstrate in the following section. After that, we will help you resolve this issue with some solutions.

 

Why Can’t I Send and Receive SBCGlobal Emails?

Many factors interrupt the email sending and receiving procedure. Below are some reasons why you are unable to send and receive emails in SBCGlobal:

  • Due to wrong login credentials.
  • When there is an SBCGlobal server outage.
  • Sometimes, Windows Firewall can also lead you to this issue.
  • When the sender’s email is on the block list.
  • Improper Email Settings.

After getting the reasons why you are not able to send or receive emails in SBCGlobal, let’s resolve this issue.

 

What to do When You are Unable to Send or Receive Emails in SBCGlobal?

If you cannot send or receive SBCGlobal emails, there are a few solutions you can take to try to resolve the issue:

 

1. Check for the Internet Connection

When the SBCGlobal email not working and you are unable to send or receive the emails, then check your internet connection. Due to a bad internet connection, you can’t process to the SBCGlobal server, which causes this issue. So check the internet connection; if it doesn’t process fine, then contact the service provider and get it resolved.

 

2. Check the Login Details

If the internet is working, then it is the second step you have to do when you can’t send and receive SBCGlobal Emails to check login details. When you enter the wrong SBCGlobal login details, your device can’t log in to your device. That’s why you are unable to send or receive emails in SBCGlobal.

 

3. Unblock Sender’s Email

There are many scenarios where the users accidentally block the sender’s emails by which they are unable to send or receive emails in SBCGlobal. So to resolve the issue, you must unblock the sender’s email. To unblock a sender’s email in SBCglobal, you can follow the given steps:

  1. Firstly, log into your SBCglobal email account.
  2. Secondly, click on the “Settings” button at the screen’s top.
  3. Then, select the “Email Filters” option from the drop-down menu.
  4. After that, locate the filter blocking the sender’s email and click on the “Edit” button.
  5. Remove the sender’s email address from the blocked list and click on the “Save” button.
  6. Finally, the sender’s email should be unblocked and delivered to your inbox.

 

4. Check Email Forwarding is Enabled

To check if email forwarding is enabled in SBCGlobal, you can follow the given steps and fix the issue of you are unable to send or receive emails in SBCGlobal:

  1. Log in to your SBCGlobal email account.
  2. Then, click on the “Settings” button at the screen’s top.
  3. Here, click on the dropdown to choose the “Email Forwarding” option.
  4. After that, look for a section labeled “Forwarding” and check if the email address you want to forward emails to is listed.
  5. If the email address is listed, the email forwarding is enabled and will forward your emails to that address.
  6. If the email address is not listed, then email forwarding is not enabled, and you will need to set it up.

Note: The menu options and location may vary depending on the version of SBCGlobal you are using.

 

5. Check and Correct Email Settings

Check and correct the SBCGlobal email settings when you are unable to send or receive emails in SBCGlobal. Follow the given steps: you can follow these steps:

  1. First, sign in to your SBCGlobal account.
  2. Second, click on the “Settings” button at the screen’s top.
  3. Here, click on the dropdown to choose the “Email Settings” option.
  4. Then, check the Incoming Mail Server (IMAP) and Outgoing Mail Server (SMTP) settings. Make sure that the correct server names and port numbers are entered.
  5. After that, check the Authentication settings and make sure that the correct username and password are entered.
  6. In the next step, check the SSL/TLS settings and make sure that the correct security settings are selected.
  7. Once you have verified all the settings, click the “Save” button.
  8. At last, test your email settings by sending and receiving an email.

 

6. Disable Windows Firewall

Sometimes, the Windows firewall interrupts the SBCGlobal working. That’s also a reason why you are unable to send or receive emails in SBCGlobal. To disable the Windows Firewall, the following steps:

  1. Click on the Windows Start button.
  2. Then, in the search, type “Control Panel.”
  3. Open the Control Panel, and then you have to click on “System and Security.”
  4. Click on “Windows Firewall.”
  5. Click “Turn Windows Firewall on or off.”
  6. After that, choose “Turn off Windows Firewall (not recommended)” for both of the options – private and public networks.
  7. Click on “OK” to save the changes.

Note: Disabling the Windows Firewall can leave your computer vulnerable to security threats, so it is recommended that you only disable it temporarily while you are troubleshooting the issue with the SBCGlobal email. Once the issue is resolved, you must re-enable the firewall for added security.

 

7. Clear Browser Cache and Cookies

If disabling the Windows firewall doesn’t help you, then clear the browser cache and cookies. This will resolve your issue of being Unable to Send or Receive Emails in SBCGlobal. Follow the given steps:

I.Google Chrome:

  1. Click on the Menu option (three dots from the top-right corner) of the browser.
  2. Select “More tools”.
  3. Then choose “Clear browsing data”.
  4. In the dialog box, you can choose what data to clear, such as “Cached images and files” and “Cookies and other site data.”
  5. Click on the “Clear data” button.

II. Mozilla Firefox:

  1. Click on Menu (the three lines in the top-right corner) of the browser
  2. Select “Options”
  3. In the left pane, select “Privacy & Security.”
  4. Scroll to the “Cookies and Site Data” portion and click “Clear Data.”
  5. In the dialog box that appears, select “Cookies and Site Data” and “Cached Web Content.”
  6. Click on the “Clear” button

III. Microsoft Edge:

  1. Click on the three dots(Menu) from the top-right corner of the browser
  2. Select “Settings”
  3. Click on “Choose what to clear.”
  4. Select the “Cached data and files” option and also the option of “Cookies and saved website data”.
  5. Click on the “Clear” button.

 IV. Safari:

  1. Click on “Safari.
  2. Select “Preferences”
  3. Click on the “Privacy” tab
  4. Click on the “Manage Website Data” button
  5. Select “Remove All”
  6. Click on “Remove Now”

If clearing the cache doesn’t fix your inability to send or receive emails in SBCGlobal, then check for the Service Outage.

 

8. Check Service Outage

There is a reason why you are unable to send or receive emails in SBCGlobal is a service outage. Due to this, users can’t able to send or receive or operate the SBCGlobal. So it’s necessary to check for the service outage. The following are the steps:

  1. Visit the SBCGlobal website for any announcements or alerts regarding service outages.
  2. Check the SBCGlobal Twitter account for any updates on service issues.
  3. Search for SBCGlobal service outages on independent websites such as downdetector.com or istheservicedown.com, which track and report on service disruptions for various websites and online services.
  4. Contact SBCGlobal customer support. They will be able to provide you with information on any current service outages and estimated resolution times.
  5. Check the network status page of AT&T (SBCGlobal is now part of AT&T) to check for any service outages.

Need Assistance?

Now, you get the solutions to do when you are unable to send or receive emails in SBCGlobal. The solutions are easy to perform, and there is no need for technical knowledge. When this happens, it is also recommended to check the internet and the login credentials first. However, if you need help fixing the issue, our Experts are here to help you anytime; contact them and get it fixed. Thank You!

Frequently Asked Questions

 

Ques 1. How to quickly resolve when unable to send or receive emails in SBCGloabl?

Ans: You can resolve the sending or receiving emails problem in the SBCGlobal issue with the given steps: 

  1. Check the internet connection.
  2. Enter the proper login credentials.
  3. Unblock the sender’s email from the block list.
  4. Disable the Windows Firewall
  5. Check for Email Forwarding.
  6. Clear the browser’s cache and cookies.

Ques 2. How to correct the SBCGlobal email settings?

Ans: Correct email settings when you are unable to send or receive emails in SBCGlobal:

  1. Open your email settings.
  2. Locate the settings.
  3. Check the incoming and outgoing server settings.
  4. Check the login details.
  5. Examine the port and encryption settings.
  6. Save the changes.
  7. Test email.

Written By

John

John is a Technical Writer at Email Support, has 10 years of experience, and is an expert in Email and Cloud Computing. His specialty is writing about the Email clients such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildBlue, and others.

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John

John is a Technical Writer at Email Support, has 10 years of experience, and is an expert in Email and Cloud Computing. His specialty is writing about the Email clients such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildBlue, and others.

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