How To Quick-Fix Outlook Inbox Not Updating from Exchange?

How To Quick-Fix Outlook Inbox Not Updating from Exchange?


When using Microsoft Outlook email service in a way to frequently access Exchange mailboxes and Inbox, there are times when your Outlook won’t be able to update all the mailboxes and Inbox folder and hence create trouble in accessing Outlook. After encountering the Outlook Inbox Not Updating from Exchange problem, you will notice that neither the content nor your emails present in the mailboxes is gonna be refreshed. That means the only previous emails are displayed, and unfortunately the new emails are not downloaded to Outlook even though the status bar stating that the folder is up-to-date.

Even though have selected the “Update Folder” tab in terms of pulling the new data to be uploaded or downloaded but yet the new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded at all. However, you may even directly login to OWA (Outlook Web Access) or to continue give an access to the missing email messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents as well in a very frequent manner. So, it is not a big deal when your Outlook stops updating or syncing the Exchange Mailboxes/Inbox. But still fixing it out soon is very necessary. Read the blog-post to get its real cause and suitable solution!


Possible Causes For Outlook Inbox Not Updating from Exchange

The problem is likely to be caused by any of the following. Hence, check-out the below-listed points:

  • It usually happens when there is corruption in OST Files.
  • .OST file is getting repaired with ScanPST.exe.
  • Interference in between the synchronization or offline and online items can also lead to Outlook Inbox Not Updating from Exchange error.
  • The problem arises if the auto-update feature is disabled.
  • When the refreshing rate of inbox is slowing down.
  • Outlook might have lost the connection to the Exchange Server due to which the issue triggers.
  • Items stored in Outlook may get corrupted and hence it causes the same problem.
  • Probably the Outlook Settings are not appropriately configured.


We have seen the various affected reasons by which experiencing Outlook Inbox Not Updating from Exchange. Luckily, there are productive solutions to get overcome with this problematic hurdle. Keep an eye on the below!


Distinctive Solutions To Quick-Fix Outlook Inbox Not Updating from Exchange

Go through the instructed guidelines one-by-one noted underneath as they will take you to get free from the Outlook Inbox Not Updating from Exchange error. Hence, without wasting your precious time, let’s start following the given statements!


Solution 1: Manually Update Your Folders

Couple of times because of poor internet connection or maybe other key factors, the content and folders saved in Outlook won’t get updated automatically. In such situation, you need to update it manually by following the simple steps:

  • First and forecast, launch Outlook on your Windows
  • Next, place a single tap on the “Send/Receive” tab on the top of the Outlook home screen
  • Thereafter, give a click on the “Update folder” option which is mentioned there.
  • After doing so, the update process will then begin. Wait a while till the update completes. Now, access the items without any obstructions.


But if you are still unable to see your updated content, then there might be having a different issue which causes the Outlook Is Not Updating Mailbox/Inbox From Exchange Problem. Therefore, let’s move to the next solving procedure explained beneath.


Solution 2: Try Working Both On Online And Offline Mode

It is always advisable you to let once be working on Offline mode and if it doesn’t work out, then try working on Online mode by switching between them. Here is what you are required to perform for the same:

  • First of all open the Outlook on your Windows Desktop.
  • Then, click on the “Send/Receive” tab on the top of the Outlook screen as earlier you did.
  • Now, give a click on the “Work Offline” button to select the Offline state to further be working in this mode.
  • At the end close Outlook and thereafter open it again.
  • And now click on the Send/Receive button again.
  • De-select the Work Offline mode by clicking on it to return to the Online state.


If the same problem yet persists, then go ahead with the next solution.


Solution 3: Clear the Offline Items From Outlook

As you know that you can use Outlook Offline anytime by simply taking assistance from the cached data which has stored in the Outlook. This cached data does not only help you to access Outlook on offline mode but also enhance the performance. The Outlook Inbox Not Updating problem evolves when the offline items do not match with the online items, due to any sort of connectivity issues. So, the best way to resolve it is to clear the offline items as fast as possible. Follow below-mentioned steps in order to doing the same:

  • Start with placing a right click on the folder option and then select “Properties” tab from the given menu.
  • Now, in the general tab simply click “Clear Offline Items” and then click “OK” tab to be confirmed.
  • After doing so all your Offline items will be deleted in the blink of an eye.
  • Now on the top of the Outlook screen, place a click on the “Send/Receive” tab and thereafter click on the Update folder.


This may solve your problem. But if unfortunately the same error issue exists, jump to the next one.


Solution 4: Compress The .OST File

Sometimes, when the size of .OST file is too large it may cause Outlook Inbox Not Updating from Exchange. That’s why, here we recommend you to reduce the file size with the following assessment:

  • First close Outlook window if it is opened
  • Now, give a click on Start button to open Control Panel.
  • Click on the “Mail” option in Control Panel section.
  • Choose the option stated “Data Files” from the Mail setup dialogue box. This is the place where all the data files are being accessed by Outlook and are listed; they are listed with their respective locations.
  • Now select your OST and click on the “Settings” tab.
  • Afterward, in the “Advanced” tab click on the “Outlook Data File Settings” button.
  • Click the “Compact Now in the Outlook Data Files Settings” dialogue box and then tap OK button.
  • Wait until the process gets done completely, and once it is ended-up, you will notice that the size of your OST has been decreased.


Now, Your Outlook will start updating the Inbox/Mailbox. But if yet it is not, move to the next solution.


Solution 5: Disable The Cached Data

As it is already above discussed that due to the cached data, the offline and online data may mismatch, so to annihilate this issue, you need to quick disable this option from the settings as noted below:

  • In Outlook, click the “File” tab.
  • In the info section, place single tap on the “Account Settings” and from the drop-down select the “Account Settings” tab.
  • Now, in the Email tab click on the “Exchange” account.
  • Select “Change” from the options listed there.
  • Now in the Microsoft Exchange server section clear the “Cached Exchange Mode” box.
  • Now close everything and open Outlook Again.


This time, your problem may get dissolved from the root.


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Hopefully! The aforementioned effectual information helps you out in exterminating Outlook Inbox Not Updating from Exchange. In case, the same kind of problem you are facing, then it is the high-time to get united with us. We are available at 24×7 helpline number, so you can contact our outlook support team anytime anywhere. We are well-educated and knowledgeable in technical field specialized for serving you the top-quality fixing guide. Hence, do not hesitate! Feel free to get connected!  


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