Troubleshoot Outlook Not Accepting Password and Resume Working

Published by John on Last Updated On :

Outlook not accepting password

One of the common problems Outlook users face is Outlook not accepting password. The error persists even after they perform a password reset. This problem can arise due to Outlook being configured in this way, so it asks for credentials at every login. Another common cause is when the app isn’t updated. To fix it, you can change the settings, so Outlook isn’t set to prompt for a password repeatedly. Updating the app will fix the other major cause of this issue. Besides, ensure that you have a good network connection. This article will provide more details on addressing this problem.

Fix Outlook Not Accepting Password

Now that you have a better understanding of the issue use these measures.

Turn off Always Prompt for Logon Credentials

Making necessary changes to the credential settings will help you fix this error.

  1. Move to ‘File’ in Outlook.
  2. Tap ‘Account Settings.’
  3. Now, from the dropdown, choose this option again.
  4. Select your Outlook Exchange account.
  5. Choose ‘Change’ followed by ‘More Settings.’
  6. Click the ‘Security’ button.
  7. Navigate to ‘User Identification.’
  8. Ensure that the ‘Always Prompt for Logon Credentials’ box is not checked.
  9. Tap ‘OK.’
  10. Finally, restart Outlook.



Also Read: Outlook Keeps Asking For Password

Remove Outlook user credentials.

Sometimes, removing Outlook user credentials is also helpful. So, when you find Outlook not accepting new password remove Outlook user credentials using these steps.

  1. Move to ‘Control Panel’ on your system.
  2. Click ‘User Accounts.’
  3. Tap on ‘Credential Manager.’
  4. Click ‘Windows Credential.’
  5. The login credentials will show.
  6. Eliminate Outlook user credentials from the list.
  7. After that, open the Outlook app as an administrator.

Change the logon network security settings.

Do you find that Outlook keeps asking for password and won’t connect to Microsoft 365? If your Outlook version is older, modify the logon network security setting to ‘Anonymous Authentication.’

  1. Close Outlook.
  2. Navigate to ‘Control Panel.’
  3. Find and double-click on ‘Mail.’
  4. Tap ‘Show Profiles.’
  5. Choose your Outlook profile and tap ‘Properties.’
  6. Click ‘E-Mail Accounts.’
  7. Choose your account and tap ‘Change.’
  8. Click ‘More Settings’ in the ‘Change Account’ dialog.
  9. Now, choose the ‘Security’ tab.
  10. Pick ‘Anonymous Authentication’ in the ‘Logon network security’ list.
  11. Tap ‘OK.’
  12. Hit ‘Next’ followed by ‘Finish.’
  13. Close the ‘Account Settings’ dialog.
  14. After that, close the ‘Mail Setup’ dialog box.
  15. Now, close the ‘Mail Control Panel.’

Also Read: Reset Outlook Email Password

Employ a self-diagnostics tool

Users of newer Outlook versions who find that Outlook continuously prompts for a password and won’t connect should use this method. If you use Outlook 2010 or 2016, run the diagnostics to find the issue. You can download the diagnostics tool by visiting this link. This diagnostics will conduct automated checks. It will then give possible resolutions to the issue of Outlook not accepting new password.

Update Outlook

You can enable automatic updates for Outlook. Open Outlook and go through these pointers.

  1. Head to the ‘File’ tab.
  2. Now select ‘Office Account.’
  3. Choose ‘Update options’ followed by ‘Enable updates.’
  4. In case Enable Updates is grayed out, it means that you’ve enabled automatic updates.
  5. When asked to allow Outlook to make modifications to your system, choose ‘Yes.’
  6. To view the updates, go to the ‘File’ tab and select ‘Office Accounts.’
  7. Here, choose ‘Update Options’ followed by ‘View Updates.’
  8. The ‘What’s New in Microsoft 365’ page will open.
  9. It will show the changes made to your Office apps.
  10. In the section ‘What’s New in Your Favourite Office app,’ choose ‘Outlook.’
  11. On the page ‘What’s New in Outlook for Microsoft 365,’ you can view the details of the updates.

Turn on the remember password feature.

Another easy yet effective fix to use when Outlook does not accept password is to turn on the Remember Password feature.

  1. In Outlook, move to the ‘File’ tab.
  2. Now head to ‘Account Settings.’
  3. Below the ‘Email’ tab, double-tap your account.
  4. In the new window, place a tick on the ‘Remember Password’ option.


Also Read: Outlook Email Login Issue

Disable the third-party security software

Sometimes, due to firewall interference, users find Windows security Outlook not accepting password. Use these steps to disable the antivirus.

  1. Navigate to ‘File’ in Outlook.
  2. Here, click ‘Manage add-ins.’
  3. Choose the add-in that’s interfering and turn it off.
  4. After that, open Outlook in Safe mode.
  5. To do so, hit the control key and double-tap the Outlook icon.
  6. Check if Outlook still doesn’t accept your password.

Modify the Outlook.ost file name

This is, again, an effective measure to make Outlook accept your login credentials.

  1. Exit Outlook and any other Microsoft Office app.
  2. Select ‘Run’ from the start menu.
  3. In the Run box, use this file path: %LOCALAPPDATA%\Microsoft\Outlook\
  4. Tap the ‘OK’ button.
  5. Locate the .ost file and change its name.
  6. After that, restart the computer and relaunch Outlook.

Make another Outlook profile.

Users complaining that Outlook keeps saying my password is wrong should create another Outlook profile. Close Outlook and use these points.

  1. Select ‘Start’ and head to ‘Control Panel.’
  2. Here, locate ‘View by large icons.’ It is present in the upper-right part.
  3. Then tap ‘Mail (32-bit).’
  4. Now tap ‘Show profiles.’
  5. After that, click the ‘Add’ button.
  6. Input the profile name and tap ‘OK.’
  7. Input your email and name when prompted.
  8. Tap ‘Next’ followed by ‘Finish.’
  9. Return to the ‘Mail’ window.
  10. Choose your new profile in the dialog box of ‘Always use this profile.’
  11. Finally, tap ‘OK.’

Fix Password Issues in Outlook Quickly

Use these measures whenever you notice Outlook not accepting password. Making changes to Outlook settings and running the diagnostic tool will fix the issue. But if you need help logging in and find Outlook rejecting your password even after applying the measures, contact an email technical expert.

Written By


John is a Technical Writer at Email Support, has 10 years of experience, and is an expert in Email and Cloud Computing. His specialty is writing about the Email clients such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildBlue, and others.

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Categories: Outlook


John is a Technical Writer at Email Support, has 10 years of experience, and is an expert in Email and Cloud Computing. His specialty is writing about the Email clients such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildBlue, and others.

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