Outlook Keeps Asking for Password? Fix Password Prompt Issue

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Outlook Keeps Asking for password

MS Outlook is one of the most widely used web email service providers trusted by millions of users worldwide. However, there are times when users encounter technical troubles while trying to access the software. One such common problem is Outlook keeps asking for passwords even if you have entered the password multiple times.

There can be several possible reasons why MS Outlook keeps prompting for the password. In this post, we are going to highlight the common solutions to fix the problem.

So, let’s move on and find the easy steps to get rid of the issue. 

Also Check, Why: Outlook Inbox Not Updating


Why does Outlook Keep Asking for Password Repeatedly? 

If your MS Outlook keeps asking for the password, again and again, even if you have logged in successfully, then it could be due to the Windows version or Outlook settings. The Windows upgrade improves the performance of your system, offers smooth functionality, better stability, and much more.

However, sometimes you were ignored to upgrade their Windows operating system and encounter trouble like Outlook keeps asking for a password. This problem can occur in any Outlook version like MS Outlook 2016, 2013, 2010, etc. If you want to get rid of the issue, proceed with the troubleshooting steps mentioned below.

Also Check, Why: Outlook Notifications Not Working


Solutions for Outlook keeps asking for Password Problem


1. Update the MS Outlook

The outdated MS Outlook settings could also be the reason that you are getting an “Outlook Keeps Asking For Credentials” error on your device even after the login. Thus, you must upgrade the outlook settings to the latest version available. Here are the steps to do this:

  • Go to “Outlook“.
  • Click “File” and choose the ” About Outlook” option.
  • Select “Office account“.

office account in outlook










  • Click the “Update” option.

update outlook














  • After this, click on the “Update Now” Entry from the list appearing to find the new updates.


2. Upgrade Windows Software

The outdated Windows version can also be the reason that your Outlook keeps prompting for the password. So, if you want this problem, you must upgrade your Windows version to the latest upgrade available. 

Hopefully, the steps above will help you to fix the Outlook keeps asking for password problems on your device. But, if the problem is not resolved yet, proceed with the troubleshooting steps below to deal with the issue.

Also Check, Why: Outlook Not Accepting Password

3. Reset the Login Settings for MS Outlook

You can reset the login settings for MS Outlook to resolve the problem. For setting reset, go to the “Windows credential manager”. Here are the step-by-step instructions you can follow to do this:

  • Open “Control panel“.

Control Panel


  • Go to the  “User account”

User Account

  • Click “Credential manager“.






  • From the “Windows credentials” and “Generic credential” sections, you have to remove the credentials.

Generic Credential








  • Click the “Details” option.

Generic Credential Details





  • Select “Remove from vaults“.

Remove from vaults






  • On the warning box, tap “Yes“.

Tap Yes






  • You need to repeat the steps for removing all the credentials associated with your email address.


4. Check the credential settings

  • Start “MS Outlook“.
  • Go to the “File” section.

Go to file















  • Click “Account settings“. 

Go to info















  • Choose your “Exchange account“. 
  • Hit the “Change” button.
  • Click the “More Settings” option.

credential settings outlook
















  • Go to the “Security” tab.
  • Now you need to make sure that you have not selected the “always prompt for login credentials” option under the “user identification” tab.

More Setting











  • Hit the “Ok” button.
  • At last “restart MS Outlook“.


5. Clear the Cached Password

clear the cached password

  1. Exit “MS Outlook“.
  2. From the “Start”  menu, click on “Control panel“.
  3. Go to the “Credential Manager” and find the “Credentials set” having Outlook in the name.
  4. Now, you need to click on the name for expanding the credential set.
  5. After that, click the “Remove vault” option.

Your Windows device will store the credentials on the system. If the cached credentials are not correct, you will be prompted to enter the password again.


6. Enable Remember Password Option

  • Go to the “File” tab.
  • Click the “Account settings” option.

outlook account setting











  • Under the email tab, double-click on the account.
  • Now you will see a new window appearing on your screen, check the “Remember password” option.

Enable remember password option

If MS Outlook is still prompting for the password, you can create a new profile to fix the issue. Here are the step-by-step instructions to follow:

  • Exit the “MS Outlook“. 
  • Open “Control panel“.
  • Go to the “Mail” section.
  • Go to the “Show profiles” option.

show profiles

  • Hit the “Add” button.
  • Type the profile name and hit the ok button.
  • After this, you need to type your name and email address.
  • Hit the “Next” button and then the ” finish” option.
  • In the main window, you need to choose your new profile under the “Always use this profile” dialogue box.
  • Hit the “Ok” button.


7. Turn Off the “Always Prompt for Logon Credentials” Option

If the option to prompt for credentials is checked, you will always find Outlook prompting for a password. So, verify if you’ve checked this option in your profile and fix the issue.

  • Firstly, open Outlook.
  • After that, go to ‘File.’
  • Now, head over to ‘Account Settings’ and choose ‘Account Settings again.
  • Choose your Exchange account. 
  • Input your password in the password box.
  • After that, tap ‘Change.’
  • Now, tap the option of ‘More Settings.’
  • Select the ‘Security’ option.
  • Now, deselect the checkbox of ‘Always prompt for logon credentials.’
  • Click ‘OK’ and close Outlook.
  • Now open it again.


8. Try Running Outlook in Safe Mode

Opening Outlook in safe mode is one of the easiest fixes to use when Outlook keeps asking for a password. Use Outlook in safe mode as follows.

  • Right-tap ‘Start.’
  • Now, click ‘Run.’
  • In the box, input ‘Outlook.exe/safe.’
  • Tap ‘OK.’


9. Make a New Outlook Profile 

You can also put an end to the password prompt problem by creating a new Outlook profile. Follow these simple instructions. 

  1. Open Outlook. 
  2. Choose ‘File’ and then ‘Account Settings.’
  3. Next, tap ‘Manage Profiles.’
  4. Now, opt for ‘Show Profiles.’ 
  5. Follow the step by selecting ‘Add.’
  6. Input a name in the box of Profile Name. 
  7. As the final step, select ‘OK.’

If none of the above-mentioned solutions is helping you to fix the problem, then there are chances that the antivirus software installed on your device is not letting you use the outlook services. To deal with the issue, you can disable the antivirus program on your device temporarily.

Also, the poor or unstable internet connection can be the reason for the “Outlook Password Prompt Issue”. So, it is recommended to check your internet connectivity and make sure that your internet is stable and working fine. 

If something is wrong with the internet connection, you can reset the router to its factory default and set it up again for seamless connectivity. 


Final Words

MS Outlook is an amazing email service provider and is trusted by millions of users worldwide for sharing a smooth and productive emailing experience. However, just like any other software, technical issues are quite common to occur while using the MS Outlook services.

One of the most common issues faced by the users is “MS Outlook Keeps Prompting For Password” repeatedly, even though the user has entered it numerous times.

If you are also having the same issue with your MS Outlook software, the above-mentioned troubleshooting steps can help you to fix the problem.

The solution above will not only help you to fix the issue but also improve the performance of your MS Outlook software. However, if you are still unable to troubleshoot the concern on your own, you must consider the expert advice from MS Outlook professionals to find the best possible solution to the problem.

The MS Support experts are available around the clock to help and guide you to find out the root cause behind the problem and the most effective troubleshooting solution to fix it. So get in touch with the team now, and discover the most reliable solution to the issue. 

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