How to troubleshoot Outlook Send/Receive Error?

How to troubleshoot Outlook Send/Receive Error?

Microsoft Outlook is one of the most popular email service providers. The service comes with wonderful features like task manager, webmail, note-taking, contact manager, and calendar. If you are using the MS Outlook email services, you will not only be able to send or receive emails but manage the email account efficiently. Although Outlook email services are reliable, technical troubles like Outlook Send/Receive Error may occur and hamper the user experience. 

Outlook Send Receive Error

If you are also using the Outlook email services in finding trouble sending or receiving emails, this can be because of sending or receiving an error in MS Outlook. Fortunately, with some simple steps, the problem can be easily resolved.

In this post, we are sharing some simple guidelines that can help you to troubleshoot the send and receive an error in MS Outlook.

Related Post:- Outlook Not Receiving Emails | How To Fix?


Why does Outlook Send/Receive Error occur?

There can be a plethora of reasons why users may encounter Outlook send and receive errors on their devices. The most common reasons are:

  • Poor internet connectivity.
  • Firewall or antivirus installed on the device.
  • Large attachments.
  • Incorrect Outlook email settings.
  • Microsoft Outlook data file error.


Troubleshoot Outlook Send/Receive Error: Steps To Follow


1. Disable the Antivirus or Firewall Program

The firewall or antivirus program installed on the device can be the reason for Outlook Send/Receive Error. Thus, it is recommended to disable the program to continue using Outlook mail services. Here are the step by step instructions to follow to disable the Firewall or antivirus program:

  1. Open the “Windows control panel“.
  2. Choose the “network connections” option.
  3. Right-click on it and choose the “properties” option.
  4. Go to the “Security” tab. From here,  turn off the firewall or antivirus.

Once your Outlook inbox is updated and the problem is resolved, you can enable the firewall and antivirus program on your device.

Related Post:- How To Quick-Fix Outlook Inbox Not Updating from Exchange?


2. Check the Internet Connection

If you are using the Outlook mail services and getting Send/Receive Error Outlook while trying to send an email, you must check the internet connection. It is common to encounter this error due to poor internet connectivity. Thus, it is recommended to check the Internet and make sure that it is working fine.

Here is the step by step instructions you can follow to check whether your device is connected to the internet or not:

  • Open any preferred web browser on your system.
  • Click on the address bar and type
  • Hit the enter button.
  • If you are able to access the website, it means your connection is working fine. Else, you need to reset the router or restart it.


3. Correct the MS Outlook Email Settings

If none of the above steps help you to fix the problem, you must verify the email settings of MS Outlook. Improperly configured email settings can be the reason that you are getting Outlook Send Receive Error. Here are the guidelines are given follow to correct the email settings:

  • Go to “Outlook“.
  • Choose “File“.
  • Go to “Account settings“. From here, click the “Change” option.
  • Go to the “More settings
  • Choose “Outgoing server“.
  • After this, tap on the checkbox present next to “my outgoing server requires authentication“.
  • Put a tick mark on the checkbox present next to “log in to the incoming server before sending mail“. Restart MS Outlook and you would be able to send or receive emails without any trouble.

Correct the MS Outlook Email settings


4. Check for Suspicious Emails

You made Send/Receive Error Outlook because of suspicious emails present in your Outlook inbox. It is highly recommended to clear the suspicious or spam emails from your Outlook account to fix the problem. In case it does not help you out, proceed with the next troubleshooting step.


5. Repair PST File to Run Inbox

In Microsoft Outlook, a private file or folder consists of email, memos, messages, contact information, updates, and personal data. This file is known as the PST file. When the PST file on MS Outlook is corrupted, the user encounters Outlook Send Receive Error. Thus, you need to repair the PST file to fix the issue.

Here are the steps to follow:

  • Login to your Microsoft Outlook account.
  • Open the System. Click “settings“.
  • Choose the “update and security”  tab.
  • Choose the “troubleshoot” option. The troubleshooting process will run to repair the PST file.
  • After this, open the PST file and check for the following  options:
    1. Move PST file.
    2. Repair PST file.
    3. Backup PST file.

Repair PST file to Run inbox

You can choose any of these options as per your preference, and transfer the data from your Outlook account to another email. Restart the system, and the problem will be resolved.


6. Run MS Outlook in Safe Mode

Running Microsoft Outlook in safe mode can also help to fix send/receive errors in Outlook.

  1. To launch Microsoft Outlook in safe mode, type “outlook.exe/safe” in the search bar.
  2. Hit the enter button.

Once you have launched Microsoft Outlook in safe mode, try sending emails. Hopefully, after this, your problem will be resolved.


7. Check Outlook and Change Server Timeout 

By default, the server time-out duration is 1 minute. The default server time out is not sufficient to send the large-sized documents due to which the emails are stuck in the outbox.  You can clear the outbox and increase the server time duration to fix the error.

Here is how to do it:

  • Go to Outlook>>File.
  • Click “account setting”>>” change”>>” more settings”>>” advanced“.
  • Here,  increase the server time out as per your preference.

Check Outlook and change server timeout

  • Now you can send and receive the emails without any trouble.


With the above-mentioned steps, you can easily fix Outlook Send Receive Error on your device. The steps are simple, but if you fail to fix the issue following the above methods, it is recommended to contact Outlook Support experts. The MS Outlook professionals are highly experienced and can suggest you the best possible solution to fix the problem instantly. So, get in touch with the support team today and find the most reliable solution to troubleshoot your problem. 


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