6 Best Fixes for Outlook Keeps Crashing Problem

6 Best Fixes for Outlook Keeps Crashing Problem


Microsoft Outlook is one of the most popular email clients worldwide. Many users use the Microsoft Outlook services for their personal as well as professional emailing. 

The software also helps the users to manage different tasks like add-ins, contacts, scheduling important dates, and more. Despite its wonderful features, some technical concerns may occur and hamper the user experience. 

One of the most common technical issues is “Microsoft Outlook keeps crashing”.  Are you also facing the same trouble with your Microsoft Outlook service?  Don’t worry! We are here to help you.

In this post, you can find the easy instructions and guidelines that can help you to troubleshoot the outlook crashing problem. So, read and proceed with simple troubleshooting steps to fix your Outlook issue.

Also Read: 6 Most Common Microsoft Outlook Problems & Their Solutions


Why does Microsoft Outlook Keep Crashing?

There could be several possible reasons why Microsoft Outlook keeps crashing and restricting the user from sending or receiving emails.

The outdated email application and software bugs can be the possible reasons behind the problem. However, there are several other issues due to which the software keeps closing itself or even crashes like the virus or malware infection, corrupted Outlook PST files, and more.

Despite the reason we have mentioned above, the following pointers can also result in Outlook crashing problem:

  • Incorrect Windows registry files.
  • Incompatible Outlook version downloaded on the computer.
  • Activation of irrelevant add-ins causes the software to crash.
  • You may have followed the incorrect guidelines for updating the outlook.


Solutions for Microsoft Outlook Keeps Crashing Issue

If you are also having trouble opening Outlook as it crashes every time you try to use the services, then you have landed on the right page. Here, we have shared some effective troubleshooting solutions that can help you to eliminate this problem. Keep on reading!


1. Restart the Computer

Sometimes, the program running in the background of your PC creates conflicts with Microsoft Outlook and reasons the software to crash. To deal with this problem, you can restart your computer.

After a restart, try to open Microsoft Outlook and see if the problem is resolved or not. If the problem is not fixed yet, you can proceed with the next troubleshooting step to find an easy solution.


2. Update Microsoft Outlook

The outdated version of Microsoft Outlook can also be the possible reason behind its crashing. If you want to troubleshoot the problem, proceed with the steps below and fix it.

  1. Run “Microsoft Outlook” on your PC.
  2. Click the “File” option.
  3. After this, you need to click on “Office Account“,  and later click the “Update” option.
  4. Click on the “Update now” button.
  5. Wait until the program detects the latest version of Microsoft Outlook for you.
  6. After that, you can proceed with the onscreen instructions to update the software.

Once Microsoft Outlook is updated, you need to reopen it and see if it is working fine. In case the problem still exists, proceed with the next troubleshooting step.


3. Repair the Outlook Account

Another possible reason behind Microsoft Outlook keeps crashing problem can be incorrect account settings. To make sure that your Outlook works fine, you have to verify the account settings and see if it is correct. Here is how to do this: 

  1. Run “Microsoft Outlook“.
  2. Click on the “File” option.
  3. Go to the “Account settings“.
  4. After this, you have to click on account settings in the dropdown menu.
  5. Select your Outlook account, and click on the Repair option.
  6. Hit the next button. After that, you can proceed with the onscreen instructions for the account repair.
  7. Re-open your Microsoft Outlook account and see if it is working fine.

In case the problem still exists, proceed with the next troubleshooting step.


4. Remove the Unnecessary Outlook Add-Ins

Usually, a typical user installs multiple add-ins to their Outlook account to enhance its functionality and boost productivity. Although, sometimes this does not work in the favor of the user and causes Outlook to crash. 

If the same problem is also affecting your Outlook functionality, proceed with the steps below and remove the unnecessary add-ins from your Outlook account:

  1. Open the “Outlook“.
  2. After that, click on the “File” option.
  3. Go to the “Options” section.
  4. Click on “Add-ins“. 
  5. Check and make sure that the “Manage” option is set to “COM Add-ins“. 
  6. Hit the “Go” button.
  7. In the next step, you need to uncheck the box present next to the unwanted add-ins and disable them.
  8. After that, click on the Ok button.

Important: Some of the add-ins are important for the outlook to work. If you are not familiar with the add-in, then it is recommended not to check it.

Now, Reopen the Outlook account to see if it is working fine. If the problem persists, try the next troubleshooting fix.


5. Rebuild the Outlook Data File

The damaged or corrupted Microsoft Outlook data files could also be the reason that you are getting errors. In such a situation, you need to rebuild the Outlook data file. Here are the step-by-step guidelines to do the task:

  1. Open Microsoft Outlook.
  2. Click on the “File” tab.
  3. Go to the “Account settings” and from the drop-down list, click the “Account settings” option.
  4. Now you need to click on the “Data files” tabs. Later, choose your account and click on “Open file location“.
  5. If you see the “.ost file” in the latest Window, you need to right-click on that file, and then choose the “Rename” option.
  6. In case you see the “.pst” file, you can skip the step and proceed with the next shooting guidelines.
  7. Change the name of the file extension to “.old“.
  8. Re-open the outlook and wait until it’s built your data file.

Also Check: 10 Ways To Fix Outlook Data File Cannot Be Accessed


6. Reinstall Microsoft Office 365

If none of the above steps helps you to fix the problem, you need to reinstall Microsoft Office 365. Here are the steps to follow:

  1. Press the “Windows” key and type “Control“.
  2. Go to the “Control Panel“.
  3. Under the “View by“,  go to the “Category” section.
  4. From here, you need to uninstall the program.
  5. Right-click on “Microsoft Office 365” to uninstall it.
  6. Go to the Microsoft Office official website, and sign in to your account.
  7. Install the Microsoft Office and after that click on “Office 365 apps” to download the “Microsoft Office 365” on your device.
  8. Open the file you have downloaded and proceed with the onscreen instructions to complete the installation.
  9. Once you are done with the steps above, reopen Microsoft Outlook and see if it works.


Final Words

We hope that these simple steps will help you to resolve Microsoft Outlook keeps crashing problems on your computer. The instructions mentioned above are easy to follow and help you to fix the issue.

But, if you are still unable to resolve the problem, then you may need to contact the Microsoft Outlook support experts and take their advice to fix the issue. Professional support is available round the clock. Contact experts anytime according to your convenience and discover the best possible solution to your problem. 



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